Freedom from command & control : rethinking management for lean service / John Seddon.
Material type: TextPublication details: New York : Productivity Press, c2005.Description: 242 p. : ill. ; 24 cmISBN:- 9780954618308
- Freedom from command and control
- 658.3/152 22
- HD31 .S3663 2005
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | Muscat University Library | HD31 .S3663 2005 (Browse shelf(Opens below)) | Available | 000411 | ||
Books | Muscat University Library | HD31 .S3663 2005 (Browse shelf(Opens below)) | Available | 000412 |
Includes bibliographical references (p. 231) and index.
Once upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The 'break-fix' archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.
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