Freedom from command & control :
Seddon, John.
Freedom from command & control : rethinking management for lean service / Freedom from command and control John Seddon. - New York : Productivity Press, c2005. - 242 p. : ill. ; 24 cm.
Includes bibliographical references (p. 231) and index.
Once upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The 'break-fix' archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.
9780954618308
2005015339
Industrial management.
Industrial management--Employee participation.
Organizational effectiveness.
Organizational change.
Industrial efficiency.
Customer relations.
HD31 / .S3663 2005
658.3/152
Freedom from command & control : rethinking management for lean service / Freedom from command and control John Seddon. - New York : Productivity Press, c2005. - 242 p. : ill. ; 24 cm.
Includes bibliographical references (p. 231) and index.
Once upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The 'break-fix' archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.
9780954618308
2005015339
Industrial management.
Industrial management--Employee participation.
Organizational effectiveness.
Organizational change.
Industrial efficiency.
Customer relations.
HD31 / .S3663 2005
658.3/152