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Freedom from command & control : rethinking management for lean service / John Seddon.

By: Material type: TextTextPublication details: New York : Productivity Press, c2005.Description: 242 p. : ill. ; 24 cmISBN:
  • 9780954618308
Other title:
  • Freedom from command and control
Subject(s): DDC classification:
  • 658.3/152 22
LOC classification:
  • HD31 .S3663 2005
Online resources:
Contents:
Once upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The 'break-fix' archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.
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Holdings
Item type Current library Call number Status Barcode
Books Books Muscat University Library HD31 .S3663 2005 (Browse shelf(Opens below)) Available 000411
Books Books Muscat University Library HD31 .S3663 2005 (Browse shelf(Opens below)) Available 000412

Includes bibliographical references (p. 231) and index.

Once upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The 'break-fix' archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.

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