000 02415cam a2200349 i 4500
999 _c490
_d490
001 17877556
003 OSt
005 20201214103156.0
008 130906s2014 nyua 001 0 eng
010 _a 2013032407
020 _a9780071828918
020 _a0071828915
040 _aDLC
_beng
_cDLC
_erda
_dDLC
042 _apcc
050 0 0 _aHD58.8
_b.M2867 2014
082 0 0 _a658.4/034
_223
084 _aBUS103000
_2bisacsh
100 1 _aMartin, Karen,
_dactive 2004,
_eauthor.
_9965
245 1 0 _aValue stream mapping :
_bhow to visualize work and align leadership for organizational transformation /
_cKaren Martin and Mike Osterling.
264 1 _aNew York :
_bMcGraw-Hill,
_c[2014]
300 _axvii, 195 pages :
_billustrations ;
_c24 cm
500 _aIncludes index.
520 _a"The first of its kind--a Value Stream Mapping book written for those in service and office environments who need to streamline operationsValue Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology. It gives you the tools to address a wider range of important VSM issues than any other such book, including the psychology of change, leadership, creating teams, building consensus, and charter development.Karen Martin is principal consultant for Karen Martin & Associates, LLC, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. Mike Osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company's lean transformation in the 1990s"--
_cProvided by publisher.
650 0 _aOrganizational change.
_9632
650 0 _aCost effectiveness.
_9459
650 0 _aLeadership.
_9414
650 7 _aBUSINESS & ECONOMICS / Organizational Development.
_2bisacsh
_9966
700 1 _aOsterling, Mike,
_eauthor.
_9967
856 4 2 _3Contributor biographical information
_uhttp://www.loc.gov/catdir/enhancements/fy1403/2013032407-b.html
856 4 2 _3Publisher description
_uhttp://www.loc.gov/catdir/enhancements/fy1403/2013032407-d.html
942 _2lcc
_cBK