000			01744cam a22003734a 4500
999			_c108 _d108
001			13982075
003			OSt
005			20190624105443.0
008			050525s2005 nyua b 001 0 eng
010			_a 2005015339
020			_a9780954618308
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHD31 _b.S3663 2005
082	0	0	_a658.3/152 _222
100	1		_aSeddon, John.
245	1	0	_aFreedom from command & control : _brethinking management for lean service / _cJohn Seddon.
246	3		_aFreedom from command and control
260			_aNew York : _bProductivity Press, _cc2005.
300			_a242 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. 231) and index.
505	0		_aOnce upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The 'break-fix' archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.
650		0	_aIndustrial management.
650		0	_aIndustrial management _xEmployee participation.
650		0	_aOrganizational effectiveness.
650		0	_aOrganizational change.
650		0	_aIndustrial efficiency.
650		0	_aCustomer relations.
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip0513/2005015339.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0801/2005015339-d.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK