Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

By:

Johnston, Robert, 1953-

Contributor(s):

Material type: Text

TextPublisher: Harlow, Essex, England ; New York : Pearson, 2012Edition: Fourth editionDescription: xxii, 460 pages : color illustrations ; 27 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780273740483

Subject(s):

Service industries -- Management

DDC classification:

658 23

LOC classification:

HD9980.5 .J647 2012

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Barcode
Books	Muscat University Library	HD9980.5 .J647 2012 (Browse shelf(Opens below))	Available	000154
Books	Muscat University Library	HD9980.5 .J647 2012 (Browse shelf(Opens below))	Available	000155
Books	Muscat University Library	HD9980.5 .J647 2012 (Browse shelf(Opens below))	Available	000156
Books	Muscat University Library	HD9980.5 .J647 2012 (Browse shelf(Opens below))	Available	000157
Books	Muscat University Library	HD9980.5 .J647 2012 (Browse shelf(Opens below))	Available	000158
Books	Muscat University Library	HD9980.5 .J647 2012 (Browse shelf(Opens below))	Available	000159
Books	Muscat University Library	HD9980.5 .J647 2012 (Browse shelf(Opens below))	Available	000160
Books	Muscat University Library	HD9980.5 .J647 2012 (Browse shelf(Opens below))	Available	000161

Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

There are no comments on this title.

to post a comment.