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Incident management for operations / Rob Schnepp, Ron Vidal, and Chris Hawley.

By: Contributor(s): Material type: TextTextPublisher: Sebastopol, CA : O'Reilly, 2017Copyright date: ©2017Edition: First editionDescription: xii, 156 pages : illustrations ; 23 cmISBN:
  • 9781491917626
Subject(s): DDC classification:
  • 004.068 23
LOC classification:
  • T58.64 .S36 2017
Contents:
Foreword -- Preface -- Evaluating the incident response PROCESS -- The incident management system (IMS) -- The incident commander (IC) -- Scaling the incident response -- Unified command (UC) -- After action review (AAR).
Summary: "Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover.
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Item type Current library Call number Status Date due Barcode
Books Books Muscat University Library T58.64 .S36 2017 (Browse shelf(Opens below)) Available 001683

Includes index.

Foreword -- Preface -- Evaluating the incident response PROCESS -- The incident management system (IMS) -- The incident commander (IC) -- Scaling the incident response -- Unified command (UC) -- After action review (AAR).

"Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover.

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