TY  - BOOK
ED  - Dale Carnegie Training (Firm)
TI  - The 5 essential people skills: how to assert yourself, listen to others, and resolve conflicts 
SN  - 9781847377647 
AV  - HM1106 D354 2009
U1  - 650.13 22
PY  - 2009///
CY  - London
PB  - Simon & Schuster
KW  - Success in business
KW  - Interpersonal communication
KW  - Assertiveness (Psychology)
N1  - Formerly CIP
ER  -