TY  - BOOK
AU  - Schnepp,Rob
AU  - Vidal,Ron
AU  - Hawley,Chris
TI  - Incident management for operations
SN  - 9781491917626
AV  - T58.64 .S36 2017
U1  - 004.068 23
PY  - 2017///
CY  - Sebastopol, CA
PB  - O'Reilly
KW  - Information technology
KW  - Management
KW  - Emergency management
KW  - fast
N1  - Includes index; Foreword -- Preface -- Evaluating the incident response PROCESS -- The incident management system (IMS) -- The incident commander (IC) -- Scaling the incident response -- Unified command (UC) -- After action review (AAR)
N2  - "Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover
ER  -