TY - BOOK AU - Dougherty,John AU - Gray,Christopher D. TI - Sales and operations planning - best practices: lessons learned from worldwide companies SN - 9781412082105 AV - HF5438.4 D684 2006 PY - 2006/// CY - Belmont, N.H. PB - Partners for Excellence KW - Sales management -- case studies KW - Operations management -- case studies ER -