Graham, Anne, 1958-

Managing airports : an international perspective / Anne Graham. - Fifth edition. - xxii, 428 pages : color illustrations ; 26 cm

Includes bibliographical references and index.

The structure of the airport industry -- Airport economics and performance benchmarking -- The airport/airline relationship -- Airport operations -- Airport service quality and the passenger experience -- Provision of commercial facilities -- Airport competition and the role of marketing -- The economic and social impact of airports -- The environmental impact of airports -- Future prospects.

9781138285354

2017051614


Airports--Management.

TL725.3.M2 / G73 2018

387.7/36068