Managing airports : an international perspective /
Anne Graham.
- Fifth edition.
- xxii, 428 pages : color illustrations ; 26 cm
Includes bibliographical references and index.
The structure of the airport industry -- Airport economics and performance benchmarking -- The airport/airline relationship -- Airport operations -- Airport service quality and the passenger experience -- Provision of commercial facilities -- Airport competition and the role of marketing -- The economic and social impact of airports -- The environmental impact of airports -- Future prospects.