Incident management for operations / Rob Schnepp, Ron Vidal, and Chris Hawley.

By:

Schnepp, Rob, 1961- [author.]

Contributor(s):

Material type: Text

9781491917626

Subject(s):

DDC classification:

004.068 23

LOC classification:

T58.64 .S36 2017

Contents:

Foreword -- Preface -- Evaluating the incident response PROCESS -- The incident management system (IMS) -- The incident commander (IC) -- Scaling the incident response -- Unified command (UC) -- After action review (AAR).

Summary: "Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Muscat University Library	T58.64 .S36 2017 (Browse shelf(Opens below))	Available		001683

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Previous	T58.6 L383 2022 Management information systems : managing the digital firm.	T58.6 L383 2022 Management information systems : managing the digital firm.	T58.6 L383 2022 Management information systems : managing the digital firm.	T58.64 .S36 2017 Incident management for operations /	T174.3 S537 2014 Technological capability of human resources : managing technology transfer and catching up through 'special technology in infrastructures' in the developing world	T174.3 S537 2014 Technological capability of human resources : managing technology transfer and catching up through 'special technology in infrastructures' in the developing world	T174.3 S537 2014 Technological capability of human resources : managing technology transfer and catching up through 'special technology in infrastructures' in the developing world	Next

Includes index.

"Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover.

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