Handbook of research on strategic supply chain management in the retail industry / Narasimha Kamath, JDA Software, India, Swapnil Saurav, JDA Software, India.

Includes bibliographical references and index.

Foreword -- Preface -- Acknowledgment -- Dynamics of supply chains -- Retail supply chain management trends : past, present and future / Kumari Smriti, IIM Bangalore, India -- The economic and environmental benefits of VMI adoption in multi-retailer systems / Arqum Mateen, IIM Kozhikode, India, Ashis K. Chatterjee, IIM Calcutta, India -- Supply chain hub & spoke model for convenience store / Sandeep Pratapwar, JDA Software, Hyderabad, India -- Agile supply chain management / Arnab Banerjee, Infosys, India -- Customer service & loyalty -- Customer service : a key differentiator in retailing / Amit Gupta, JDA Software, Hyderabad, India -- Encouraging supply chain networks and customer loyalty in global supply chain / Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Bangkok, Thailand -- A customer loyalty model for online retail in India / Debasish Mishra, JDA Software, Hyderabad, India -- Customer experience impacting retail management : study of customer centricity strategy by retailers / Swapnil Saurav, JDA Software, Hyderabad, India -- Supply chain for perishable items -- Supply chain management and strategy implementation for perishable goods / Anju Bharti, Maharaja Agrasen Institute of Management Studies, Delhi, India -- An overview of fruits and vegetable's retail supply chain models in India / Saurav Negi, University of Petroleum and Energy Studies, Dehradun, India, Neeraj Anand, University of Petroleum and Energy Studies, Dehradun, India -- Dynamics of supply chains for perishable and non-perishable items / Narasimha Kamath, JDA Software, Bangalore, India -- Trends in supply chains -- Building a strategic framework for supply chain analytics / Kumar Subramani, Eataly Foods Private Limited, Chennai, India -- Omni-channel retailing : enriching customer's shopping experience / Saikiran Pollamarasetty, JDA Software, Hyderabad, India, Ravi Potti, JDA Software, Hyderabad, India -- Trimming safety stock : empirically, realizing working capital gains / Tanuj Sood, JDA Software, Hyderabad, India -- Big data analytics in retail supply chain / Saurabh Brajesh, JDA Software, Bangalore, India -- Green retailing- a new paradigm in supply chain management / Arnab Adhikari, IIM Calcutta, India, Indranil Biswas, IIM Calcutta, India, Balram Avittathur, IIM Calcutta, India -- Field applications -- / end to end supply chain planning for a fashion retailer in India / Aravind D, JDA Software, Hyderabad, India -- Intelligent slotting for the warehouse / Narayanan Iyer, JDA Software, Bangalore, India, Ramesh Jayal, iTab Technologies, Singapore -- A study - virtual trial room / Safa Albadri, IBM, Bangalore, India -- Retail healthcare market in India and consumer readiness / Dr. Rupali Das, NTRUHS, Hyderabad, India -- Compilation of references -- About the contributors -- Index.

"This book is an authoritative reference source for the latest scholarly research on properly managing business processes in order to satisfy end-user requirements and increase competitive advantage in the retail marketplace"-- Provided by publisher.